Vintage Cushions
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Terms and Conditions

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General Enquiries
Wholesale Enquiries

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Statutory Rights
None of the following information affects your statutory rights. As a UK based company, VintageCushions is subject to UK consumer law, thereby giving customers peace of mind.

All prices shown are inclusive of VAT at the current rate, and are in UK Sterling (£). Whilst all prices and specifications have been checked, no responsibility can be taken for errors or omissions. I reserve the right to alter prices or specifications without notice.

Making Payment
The following credit cards are accepted: Visa, Delta, Maestro, Mastercard, Solo and Paypal.

You will receive an email informing you that your order has been dispatched. Should you have any queries relating to the delivery of your order, please email: Under normal conditions, orders will be delivered within two working days or less. I aim for the same day dispatch providing you with a speedy delivery service.

Delivery method
Delivery in the UK is by Royal Mail and your order should take no more than 48 hours to reach you once it has been dispatched. Royal Mail terms apply. I cannot be held responsible for delayed deliveries due to disputes. Please inform me if you wish to arrange a different delivery service in the event that Royal Mail disputes may affect the speed of delivery you require.


Online Security
State of the art, fast and reliable online credit card processing is used - McAfee secure servers are employed to fully ensure your security. All information you provide is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The availability of products on the website is updated regularly. In the unlikely event of any item being out of stock, you will be informed as soon as possible.

After placing an order, you will receive an e-mail, acknowledging that your order has been received. Please note that this does not mean that your order has been accepted. I accept orders for delivery to any overseas destination and you will be informed of any extra delivery charges by e-mail.

Right to Cancel
You can cancel all or part of your order prior to its dispatch, by e-mail. If the item has already been dispatched, contact me immediately.

Refunds Policy
If you need to return a product to me for any reason please contact me before returning any goods – I will allocate a returns code for you. Please do NOT return items without informing me beforehand.

For International Orders
Please contact me before you place your order so that I can advise on the most economical shipping costs to your area.

Flat-rate carriage and packing charge is £5.00 per order for items delivered in the EU. I use Royal Mail to deliver all my orders. It’s important to me that you get your order promptly and should there be a problem, it can be very quickly resolved via your tracking number. Overseas postage to be advised on receipt of order.

My Liability
I guarantee to you that any product purchased from me through the website is of satisfactory condition and suitable for its recommended use. My liability for losses you suffer as a result of supplying the product is strictly limited to the purchase price of the product you purchased.

Import Duty
If you order Products from the site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that I have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Note also that you must comply with all applicable laws and regulations of the country for which the products are destined. Vintage Cushions will not be liable for any breach by you of any such laws.

Electronic Communications and Privacy Promise
All contact with you will be actioned by e-mail. Your personal details will not be released to any outside company for mailing or marketing purposes. All information is held on secure servers and Vintage Cushions will treat your personal information as fully confidential and with the utmost respect.

Data Protection
Vintage Cushions is committed to complying with the UK Data Protection Act 1998 and has published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website. You can access our Website home pages and browse our website without disclosing your personal data. All contact with you will be auctioned by email unless requested otherwise by yourselves. Your details will never be released to any outside company for mailing or marketing purposes. All information is held on secure servers and is fully confidential and treated by us with the utmost respect We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain completely safe and secure.

Your Information
When you register with Vintage Cushions, go all or part-way through the process of placing an order, or request information, you will be asked to provide certain information such as your name, address, details of your credit or debit card (only if you are placing an order and paying by credit or debit card and only for the purpose of passing this to a payment processing merchant - we do not retain your credit or debit card details), we use your telephone number and email address so that we can process and fulfil your information request or order to notify you of your order status and inform you of special offers and promotions. You are advised to refrain from using any computer / device to make an order if you suspect of the presence of spyware or virus on it. If you have any questions relating to this policy or the use by us of personal data please email quoting Security and Privacy Enquiry.