Statutory Rights
None of the following information affects your statutory rights. As a UK
based company, VintageCushions is subject to UK consumer law, thereby giving
customers peace of mind.
Availability
The availability of products on the website is updated regularly.
In the unlikely event of any item being out of stock, you will be informed
as soon as possible. Please note that when placing a cushion into your ‘Check-out Cart’ please be aware that you are only placing the numbered cushion in once. Many of the cushions are double sided and can be seen across various other categories on the site.
Every vintage cushion on this website is unique although very occasionally there maybe two available.
Ordering
After placing an order, you will receive an e-mail, acknowledging
that your order has been received. Please note that this does not mean that
your order has been accepted. I accept orders for delivery to any overseas
destination and you will be informed of any extra delivery charges by e-mail.
Prices
All prices shown are inclusive of VAT at the current rate, and are
in UK Sterling (£). Whilst all prices and specifications have been checked,
no responsibility can be taken for errors or omissions. I reserve the right
to alter prices or specifications without notice.
Costs
Flat-rate carriage and packing charge is £5.00 per order for items
delivered in the EU. It’s
important to me that you get your order promptly and should there be a problem,
it can be very quickly resolved via your tracking number.
For International Orders
Please contact me before you place your order
so that I can advise on the most economical shipping costs to your area.
Making Payment
The following credit cards are accepted: Visa, Delta, Maestro,
Mastercard, Solo and Paypal.
Delivery
You will receive an email informing you that your order has been
dispatched. Should you have any queries relating to the delivery of your
order, please email: nichollette@vintagecushions.com. Under normal conditions, orders
will be delivered within two working days or less. I aim for the same day
dispatch providing you with a speedy delivery service.
Delivery method
Deliveries will be made by UPS Couriers within 5 – 10 working days, not including weekends or UK bank holidays. The courier tracking link will be forwarded to you directly from the courier so that you may track the journey and make any alternative delivery amendments if required.
Online Security
State of the art, fast and reliable online credit card processing
is used - McAfee secure servers are employed to fully ensure your security. All information you provide is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Right to Cancel
You can cancel all or part of your order prior to its dispatch,
by e-mail. If the item has already been dispatched, contact
me immediately.
Refunds Policy
If you need to return a product to me for any reason please contact
me before returning any goods – I will allocate a returns code for you.
Please do NOT return items without informing me beforehand.
Feather pads
Each cushion comes complete with a high quality duck feather cushion stamped with the regulatory requirements.
My Liability
I guarantee to you that any product purchased from me through
the website is of satisfactory condition and suitable for its recommended
use. My liability for losses you suffer as a result of supplying the product
is strictly limited to the purchase price of the product you purchased.
Import
Duty
If you order Products from the site for delivery outside the UK, they
may be subject to import duties and taxes which are levied when the delivery
reaches the specified destination. You will be responsible for payment of
any such import duties and taxes. Please note that I have no control over
these charges and cannot predict their amount. Please contact your local
customs office for further information before placing your order. Note also
that you must comply with all applicable laws and regulations of the country
for which the products are destined. Vintage Cushions will not be liable for any breach
by you of any such laws.
Electronic Communications and Privacy Promise
All contact with you will
be actioned by e-mail. Your personal details will not be released to
any outside company for mailing or marketing purposes. All information is
held on secure servers and Vintage Cushions will treat your personal information as fully
confidential and with the utmost respect.
Data Protection
Vintage Cushions is committed to complying with the UK Data Protection Act 1998 and has published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website. You can access our Website home pages and browse our website without disclosing your personal data. All contact with you will be auctioned by email unless requested otherwise by yourselves. Your details will never be released to any outside company for mailing or marketing purposes. All information is held on secure servers and is fully confidential and treated by us with the utmost respect
We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain completely safe and secure.
Your Information
When you register with Vintage Cushions, go all or part-way through the process of placing an order, or request information, you will be asked to provide certain information such as your name, address, details of your credit or debit card (only if you are placing an order and paying by credit or debit card and only for the purpose of passing this to a payment processing merchant - we do not retain your credit or debit card details), we use your telephone number and email address so that we can process and fulfil your information request or order to notify you of your order status and inform you of special offers and promotions.
You are advised to refrain from using any computer / device to make an order if you suspect of the presence of spyware or virus on it. If you have any questions relating to this policy or the use by us of personal data please email nichollette@vintagecushions.com quoting Security and Privacy Enquiry.
